A company with over 15 years of exposure to the elite automotive sector as a spare parts dealer. The company was started back in 2005 by focusing on the premium automotive world. On such ways it created a separate audience all over India.
Car Spares for Audi, Benz, BMW
At the beginning stages Skoda and VW spare parts where the company was most famous for, later some big names like Audi, BMW and Merc were added to the list. The major highlights of the company is we could buy anything and everything related to the above mentioned brands. Even if it’s a whole door or a bumper lip in terms of body spares, or a whole engine or a piston ring in terms of under chassis spares. The company stands out by providing all the needs for the customer. The customer who owns a luxury vehicle are more confident about the costing of their vehicle by having us on their side.
The major concern of the company is not to make huge sum of money by selling spares to the customers. Our concerns is mainly focused on “customer satisfaction”. Well let’s give you a real life example on this,
A customer came to us asking for a Mercedes benz E-Klasse (w212) headlight for his vehicle. When we spoke with him, he said his headlight is not working. In autofocus we have some bit of knowledge about the working of vehicle components, with that experience we found the issue is with the headlight modular (motherboard for headlight) and not on headlight. Thus we suggested the customer to change the modular instead of the whole headlight which is very expensive. The customer listened to our advice and did as we instructed. Well, the work is done! Customer was very happy. He saved a lot of money with that consultation we gave to him. Making money by pushing is stuff was never an Autofocus thing since it was started.
Delivering the spare parts to the customer is not the only goal. But, delivering it ON-TIME matters a lot. Autofocus has been the best on this category. We would also like to give a real life example on this,
A familiar customer of ours has a BMW 320d (E90). On a highway while he was on a long trip, the vehicle suddenly got out of control and he left the car into a huge bump at maximum speed. The result was he lost a suspension strut mount and got stuck in a highway. Then he manages to make the car into a local garage and called us explaining the things happened and the spares he needed. Our team responded quickly and sent the spare to a nearby town and the thing was finally over. He fixed the car and back on roads. The customer sends us a heartfull thanks to our service. This whole thing happened under 24 hours.
We at Autofocus understand that a company will not survive unless it has got certain qualities. We are driven by those ever since and improve the service to a further extent.